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All our
support engineers are also experienced C++ programmers. They have
access to the RA source code database that they share with the R&D.
This allows them to go deep in the code without delay to fix any problem you may
report. Our support engineers are encouraged to find and fix bugs
because they are paid an extra for each issue they identify or solve!
Of course, if a problem requires further investigation, the R&D
will help, but the first level support can handle most issues.
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Instead of practicing the "Ignore
or deny" strategy we pay our employees to find a
solution.
This very unique model allows TWD Industries to offer an
unparalleled responsive service.
If you find a new bug, we usually provide
a fixed version in days, sometimes in hours.
And we offer free licenses to those who report
bugs or potential problems.
How many software publishers have such fair
habits?
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